Sunday, September 30

Comcastic.

The Earth has traveled around the sun thirty times since the last time our cable was operational.

NFL opening day has come and gone, in fact the season is 1/4 over. We've missed premiere week after premiere week and have been forced to spend heaps of time participating in useless rituals like reading books and taking long walks around the lake.

Here's a brief rundown of Comcast related events:
  • Cable goes out on Friday, August 31.
    • Call placed to Comcast for service.
      • First possible appointment scheduled, for Labor Day, Monday, September 3rd.
  • September 2nd.
    • Cable's been out for 3 days.
    • Receive a call from Comcast to confirm tomorrow's appointment.
  • Monday, September 3rd.
    • Cable's been out for four days.
    • Wait all day for Comcast.
      • Comcast does not show up.
    • Call to discuss events and am told by Comcast that the appointment was canceled.
      • Due to a "known problem in the area".
        • And that it is their policy to cancel appointments without contacting the appointee.
          • Even after confirming the appointment.
    • Requested to be contacted by a supervisor.
    • Scheduled another service appointment.
Ok, I grow tired of the bullet points. The short version is that 8 appointments later (5 of which were attended by a Comcast representative, the others --just us) and with little thanks to Comcast, the cable is back on. A supervisor never called --wait, that's not entirely true; some one named Taquila called and claimed to be a supervisor but she was, tops, 16 and cracking her gum over the phone. The most recent Big Winner to come out said the problem was the cable box, and added that this is "not unusual". Though impressed with his use of a double negative, I was further thrown by his telling of how returned cable boxes, whether the customer has had it in their possession for 10 years or 2, whether they've urinated on it or treated it as a hacky sack and covered it in peanut butter or not, Comcast just slaps some shrinkwrap on it and redistributes to the next unsuspecting sheep client. The Big Winner also decided, possibly based on the two laptops in residence, that I was some kind of super hacker and repeatedly asked me questions about my subversive actions and how he could "please, please join the underbelly".

And with that, I'm over my bullet reluctance. All told, for the honor of watching Dexter and Shark tonight, we spent:
  • 6 hours on hold (towards the end there, I just placed the call then took a shower)
  • 33 daytime minutes due to Comcast's automated confirmation calls and follow up surveys
  • and a grand total of (seriously, not exaggerating here) 24 hours waiting for Comcast to show up.
If Dex doesn't kill someone soon, I might.

6 comments:

mineIsay said...

I've learned to use the term litigation. Hopefully Dexter will get his mojo back, and you won't have to kill anyone. stupid comcast.

Anonymous said...

Oh dear me, you suffer so. I grew up with three (B&W) channels. Didn't have TV at all until late H.S....and actually walked to the library to use an encyclopedia. Stop your techno-whining!

beamer said...

I'm with you there sister. I recently ranted about my own troubles with customer service. I've been told that I was asking for it, but that doesn't decrease the suck any.

Scott said...

anonymous is so full of shit. Like someone who grew up with 3 channels know what the inter-web is ;-)

I bet if it were AMC or A&E they'd be freaking out.

haveyouseenlucky said...

Your cable's been out for THIRTY YEARS?!

I think maybe you should start withholding payment or something.

DaGince said...

ANONYMOUS!!! HOW I HATE YOU SO!

YOU PLAGUE THE WEBERNET WITH YOUR PROSE AND RECOLLECTIONS OF YOUTH, REGALING US WITH HOW YOU USED TO WALK PLACES AND...AND DO THINGS WITH YOUR MIND!

I VOW FROM THIS DAY FORTH: I SHALL NOT REST, I WILL PUNISH YOU FOR THE POX YOU HAVE BROUGHT FORTH AND THE SOILING & BEFOULING THE HOUSE OF B.

I SHALL NOW TAKE MY LEAVE...NOW